Terms & Conditions

Care4Reputation provides online reputation management services, including review reporting and removal on platforms such as Google, Trustpilot and Glassdoor, content takedowns, anti-piracy enforcement, brand monitoring and digital publication services.

Each engagement begins with a free, confidential assessment and a written quote. Work starts only after you approve the scope and terms of that quote.

Final decisions on whether a review or piece of content is removed always rest with the platform that hosts it. We prepare, document and escalate every case thoroughly, but we cannot guarantee that any specific platform will remove specific content.

Genuine reviews that comply with a platform's policies cannot be removed. Where removal is not possible, we will tell you honestly and help you respond or build positive coverage instead.

Typical timelines: straightforward review reports resolve in 7–21 days, but complex or escalated cases can take longer. Estimates in a quote are good-faith projections, not deadlines.

All work is performed within platform guidelines and applicable law. We never use bots, fake accounts or fake reviews, and we do not post content on your behalf without your approval.

We may decline engagements that would require deceptive, unlawful or harassing conduct.

You agree to provide accurate information about the content in question, to hold the rights or authority needed to request its removal, and to respond to reasonable requests for documentation during the engagement.

You are responsible for decisions about how to respond to genuine criticism raised in reviews.

All engagements are handled under NDA. We do not disclose your identity, your case details or the fact that you are a client to any third party without your written consent, except where required by law.

Fees, milestones and payment schedules are set out in your individual quote. Our refund terms are described in the Refund Policy on this website.

To the maximum extent permitted by law, Care4Reputation is not liable for indirect or consequential losses — including lost revenue or lost business — arising from a platform's decision to keep, remove or restore content, or from delays in platform review processes.

Our total liability for any claim related to an engagement is limited to the fees you paid for that engagement.

We may update these terms from time to time; the version published on this page applies. For any questions, contact us at info@care4reputation.com — we respond within one business day.