Refund policy
Effective Date: 10.12.2018
Migration to new website/rebranding: 05.01.2024
Thank you for choosing our online services for negative content removal and anti-piracy. We are committed to providing you with excellent service and ensuring your satisfaction. Please read our refund policy carefully to understand the terms and conditions regarding refunds.
Payment Upon Success and Exemptions:
- Our payment model is based on success. You will only be charged for our services once the agreed-upon objectives, such as the removal of negative online content or anti-piracy measures, have been successfully achieved.
- However, in certain exemptions where the nature of the service requires a significant upfront investment in resources by the company, a pre-determined payment structure may be implemented. This will be clearly communicated during the initial discussions, and payment terms will be agreed upon on a case-by-case basis.
Refund Eligibility:
- Refunds will only be considered under the following circumstances:
a. If our team is unable to deliver the agreed-upon services within the mutually agreed timeframe.
b. In cases where the removal of negative content or anti-piracy measures cannot be successfully executed due to reasons beyond our control.
c. Services requiring a significant investment of resources by the company may be exempt from refunds. These services will be clearly communicated, and exemptions will be discussed on a case-by-case basis.
Refund Request Process:
- To request a refund, you must submit a written request to our customer support team within seven (7) days of the unsuccessful completion of our services.
- The request must include detailed information about the specific issues leading to the refund request, as well as any supporting documentation.
Review and Approval:
- All refund requests will be reviewed by our team to ensure they meet the eligibility criteria outlined in this policy.
- We reserve the right to deny refund requests that do not comply with our policy or are deemed to be outside the scope of the agreed-upon services.
Refund Disbursement:
- Approved refunds will be processed within 30 days of the refund request approval.- Refunds will be issued through the original payment method used for the transaction.
No Refund After Successful Service Delivery:
- Once our team has successfully completed the agreed-upon services, refunds will not be granted.
Changes to Services:
- We reserve the right to make changes to our services, pricing, or refund policy at any time. However, any changes will not affect ongoing transactions or agreements.
Contact Information:
- For any questions or concerns related to refunds or our services, please contact our customer support team at [insert contact email/phone].
By availing of our services, you acknowledge that you have read, understood, and agreed to our refund policy. This policy is an integral part of our Terms of Service.
Thank you for choosing our online services. We look forward to serving you with excellence.
